Terms & Conditions

Terms of Use

While we believe that our RoRo Skip Lock is one of the best security devices on the market to deter would be thieves. We cannot guarantee that an extremely determined attempt with serious tools could breech the lock. As such, no guarantee of acceptance of liability can be given by JTO Engineering for any loss or damage or any illegal activity against property by using our product.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. WE DRAW YOUR ATTENTION TO YOUR RIGHTS OF RETURN AND CANCELLATION IN CLAUSE 8 AND THE LIMITS TO OUR LIABILITY IN CLAUSE 9.

  1. Our Contract
    1. These Terms and Conditions govern the supply of goods sold by JTO Engineering.
    2. All orders placed by you and purchases of goods from us (whether in-store, by telephone, via
      our website or by such other means as we may permit) are on the basis of these Terms and
      Conditions and are subject to acceptance by us either (as applicable): (i) by delivery of the goods to
      you; or (ii) by providing the goods you have purchased to you, at which point a legally binding
      contract is constituted between you and us.
    3. These Terms and Conditions are subject to change from time to time. The current Terms and
      Conditions are available online at jtoengineering.co.uk and will govern orders placed by you and
      the supply of goods to you.
    4. The processing of your payment and acknowledgment of your order (including sending you an
      email confirming your order is being processed) does not constitute legal acceptance of your order.
  2. Ordering
    1. On our website, you may place an order to purchase a product advertised for sale by following
      the onscreen prompts after clicking on the item you wish to purchase. You will have an opportunity
      to check and correct any input errors in your order up until the point at which you place your order
      by clicking the “Accept and pay” button on the checkout page.
    2. All orders placed by you and purchases of goods by you from us, are subject to acceptance by
      us (as described in clause 1.2). We may choose not to accept your order or purchase for any reason
      and will not be liable to you or to anyone else in those circumstances.
    3. Where we accept your order, we have a legal duty to supply goods that are in conformity with
      these Terms and Conditions.
  3. Price and Payment
    1. The price payable for the goods you order or purchase is as set out on our website at the time
      you submit your order, plus any charges for delivery as advised to you. All prices include the
      current applicable VAT rate unless otherwise stated.
    2. Catalogue prices are correct at time of going to press, and we reserve the right to update prices.
      We also reserve the right to change the price of goods, including without limitation, at any time due
      to market conditions but we will confirm the prevailing price with you before accepting your order
      or purchase. We are not obliged to accept your order or purchase for such goods and may decline it
      or limit the order quantity.
    3. Occasionally, we advertise goods at a promotional price; you must quote the relevant promotion
      code, otherwise you may be charged the full price.
    4. Occasionally, an error may occur and goods may be either incorrectly priced or described in
      which case we will not be obliged to supply the goods at the incorrect price or in accordance with
      the incorrect description or at all. We reserve the right to correct any errors from time to time. We
      will (at our discretion) either cancel your order and refund the price you have paid or use reasonable
      endeavours to contact you and ask you whether you wish to continue with the order at the correct
      price or correct description. If we are unable to contact you or you do not wish to continue with the
      order at the correct price or correct description, we will cancel your order and refund the price you
      have paid.
    5. We must receive payment for the whole of the price of the goods you order and purchase, and
      any applicable charges for delivery, before your order can be processed unless we have agreed
      otherwise in advance, in writing.
    6. For website orders, payment can be made by most major credit or debit cards or PayPal, by
      completing the relevant details on the checkout page.
    7. By using a credit/debit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorised to use it. By using PayPal you confirm that the PayPal account being used is yours.
    8. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. All PayPal payments are subject to authorisation by PayPal. If the issuer of the card or PayPal refuses to authorise payment we will not accept your order or purchase, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for the item not being delivered or provided to you. We are not responsible for the card issuer or bank charging the holder of the card because of our processing of your credit/debit card payment in accordance with your order or purchase or if PayPal charges you for making the order.
    9. We recommend that you do not communicate your payment card details or PayPal details and password to anyone, including us, by email. Subject to clause 9.5, we cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.
    10. If you are a trade customer, you are responsible for all orders placed by your employees and for any purchases made on cards issued to you (including Trade UK cards) and we are not bound by any individual order limit you may impose on your employees.
    11. If you are a trade customer, you may not withhold payment of any invoice or other amount due to us by reason of any right of set off or counterclaim, which you may have, or allege to have.
    12. We shall be entitled at all times to set off any debt or claim which we may have against you against any sums due from us to you.
    13. The format of our invoice to you will solely be dictated by us.
  4. Delivery and Title
    1. Unless in exceptional circumstances (as contemplated in clause 12), we aim to deliver the goods in accordance with your order usually within the stated delivery time, but not more than 30 days after the day you place your order, unless otherwise agreed between you and us, subject always to clauses 6 and 12. We reserve the right to deliver an order in instalments by separate delivery shipments.
    2. Before placing your order, please refer to the delivery options set out on our website to ensure that we can deliver to your address. Most addresses in the UK are deliverable to , with some exceptions. A valid signature may be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. We strongly suggest that you do not schedule or commence any installation work until after you have received your order and checked all the goods are suitable for your purposes and do not have any defects or missing parts.
    3. For reasons of health and safety and to avoid any property damage, items can only be delivered to the exterior of a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location. We will not provide any unpacking, installation, fitting or waste removal services upon delivery unless otherwise agreed by us in writing.
    4. You must do all that you reasonably can to enable delivery to take place at the given time and place. If you delay delivery, or delivery fails because you have not taken appropriate steps, we will try to arrange for an alternative delivery date within 30 days of the failed delivery. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you.
    5. Without prejudice to clause 4.4, upon delivery of the goods to you or collection of the goods by you, the goods shall be at your risk and responsibility.
  5. Cancellation & Large Quantity Ordering
    1. If you need to cancel your order after you have submitted it, please call us on 07340 107338 Orders cannot be cancelled up to 48 hours of delivery. Where your order comprises multiple delivery shipments, the 48 hour cancellation period for the goods in your order runs from the date of the delivery of the last shipment to you.
    2. Subject to clause 6, any item not in stock on the day of ordering can usually be made available (for small quantities) within 1 week.
    3. For larger quantities it is advisable to call first on 07340 107338 to obtain a more accurate delivery schedule.
  6. Availability
    1. All goods are subject to availability. While we endeavour to hold sufficient stock to meet all orders and purchases, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. We may, at our discretion, process any part of the order which is available. Where goods are out of stock, we will refund you the price paid for such goods as soon as possible and in any case within 14 days or, in the case of an account customer, we may, in our absolute discretion, as soon as possible raise a credit to offset the amount invoiced to you.
    2. We work hard to ensure that we have sufficient stock to meet all of our customers’ needs; to achieve this, we may restrict sales of certain goods from time to time. Where we believe that availability does not or may not meet demand, we reserve the right at our sole discretion to vary your order by placing a limit on the volume or number of goods that you order. This limit may be imposed either on a single order of goods or on a series of orders for goods, and may be notified to you at the time of placing the order, before delivery.
  7. Manufacturer's Warranties & Guarantees
    1. Some of our goods are sold with our own manufacturer’s warranty, guarantee or similar assurance (please see the relevant individual product description on our website for further details).
    2. Some of our goods are sold with a 3 rd party manufacturer’s warranty, guarantee or similar assurance (please see the relevant individual product description on our website for further details). Any complaint, query or claim under a manufacturer’s warranty, guarantee or similar assurance must be made direct to the manufacturer and we do not have any responsibility or liability for 3rd party warranty, guarantee or assurance.
    3. Any manufacturer’s warranty, guarantee or similar assurance applies in addition to your legal rights if you are a consumer.
  8. Returns and Refunds
    1. Please see our Returns and Refunds Procedure on the website.
    2. Following our acceptance of the returns procedure, subject to clause 8.4 we will refund you the price paid for the returned order (or part of the order returned).  Where you cancel the entire order we will also refund the standard delivery charges paid.  Where you cancel part of an order, we will not refund the delivery charges.  We will pay the refund within 14 days after the day:
      1. you notified us to cancel your order, where you have not received the goods; or,
      2. we receive the goods you returned to us, where you are in receipt of the goods; or
      3. you provide us with a proof of return for the goods, where you have returned the goods, but we have not yet received them.
    3. We will refund you using the same means of payment as you used to pay for your order or purchase. For PayPal purchases we will provide you with a refund or customer credit (at your option).
    4. We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable use includes handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.  We may withhold any refund until we have received the goods or you have supplied proof of return for the goods. Legal Rights as a Consumer
    5. The provisions of this clause 8 do not affect your legal rights if you are a consumer.
  9. Liability
    1. If you purchase goods from us as a consumer (which means anyone who acts outside the course of their business, trade or profession), to the extent not prohibited by law, we accept no liability for any: 9.1.1 loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our
      1. contract); loss which arises when we are not at fault or in breach of these Terms and Conditions; and
      2. business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption).
    2. If you are a trade customer, we shall have no liability to compensate you (whether in contract, tort (including negligence), breach of statutory duty or otherwise), other than any refund we make under these Terms and Conditions or otherwise at our discretion.
    3. Without prejudice to clause 9.2, if you are a trade customer, we shall not be liable to you (whether in contract, tort (including negligence), breach of statutory duty or otherwise) for any: (i) loss of profits, business, contracts, goodwill, business opportunity and other similar losses, or any business interruption; or (ii) indirect or consequential loss, neither will we be liable to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.
    4. If you are a trade customer, you acknowledge and agree that these Terms and Conditions constitute the entire and only agreement between us.
    5. Nothing in these Terms and Conditions is intended to affect your legal rights if you are a consumer, nor is it intended to exclude or limit our liability to you for fraud, fraudulent misrepresentation, for death or personal injury resulting from our negligence or for any other liability which cannot be limited or excluded as a matter of applicable law.
    6. Goods are intended for use in the UK only and we cannot confirm that the goods comply with any laws, regulations, or other standards applicable outside the UK. All goods are sold in accordance with the manufacturer’s specifications and are subject to any qualifications, representations or instructions contained in the documentation associated with the goods.
    7. If you are a trade customer and subject to clause 9.5, we will not be responsible to you or, if you are undertaking work for another person, to any other person, for the use or installation of any goods by you. Accordingly, if you are a trade customer, you hereby agree to hold us harmless from and indemnify us against any liability associated with, any claim or allegation that we are responsible for any failings in the installation or use of goods that we supply.
  10. Termination
    1. We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are or are reasonably likely to be commenced by or against you alleging bankruptcy or insolvency or an administrator, receiver or administrative receiver is appointed or is reasonably likely to be appointed over all or part of your undertaking and assets. Upon termination, any payments you owe to us (even if they are not yet due for payment) will be immediately due and payable and we shall be under no further obligation to supply goods to you.
  11. Events Beyond Our Control
    1. We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder or for any other liability, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, mechanical failures, acts of God, terrorist attacks, wars, civil commotions, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition or restrictions of imports or exports).
  12. General
    1. If any provision of these Terms and Conditions (including any provision in which we exclude or limit our liability to you) is found to be invalid, illegal, or unenforceable, the validity, legality, or enforceability of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected. Our contract shall be governed by and interpreted in accordance with English law.
    2. All images are for illustration purposes only. Contents / accessories shown in images are not included unless stated in product description.
    3. These Terms and Conditions apply to both brand new and refurbished products, sold on this website. All products sold by JTO Engineering are supported by our Returns Policy. Your statutory rights are not affected.
  13. Contact Details
    1. If you wish to make an order, cancel or discuss your order, or make a complaint with respect to your order, please contact us by post at,

Jonathan Ofield
JTO Engineering
Hollingrove Barn
Redisher Lane
Bury
BL8 4HX

Telephone: 07340 107338

Calls may be recorded for quality and training purposes.
Email: sales@jtoengineering.co.uk